TSVMap Client Satisfaction Page

TSVMap Client Satisfaction Survey

Thank you for working with TSVMap! We would greatly appreciate your feedback on our project with you so we can improve our process in the future.

Company Name(Required)

What services have you received from TSVMap?(Required)

Technical Specifications Map (TSVMap) assessment

Request for Proposal (RFP) creation

Enterprise Resource Planning (ERP) selection

On a scale of 1 to 5, how satisfied are you with the results of your TSVMap assessment?(Required)

Do you feel the TSVMap assessment provided insight into the setbacks of your process?(Required)

Do you feel the TSVMap assessment provided a clear indication of what steps could be taken to improve your process?(Required)

Overall, do you feel the investment in the assessment process was worth the information revealed to you in the results? Why or why not?(Required)

Did you feel your assessment was finished in a timely manner?(Required)

If Somewhat or No, what did you feel caused the project to be completed in an untimely manner?(Required)

On a scale of 1 to 5, how likely are you to recommend a TSVMap assessment to a colleague?(Required)

On a scale of 1 to 5, how satisfied are you with the Request for Proposal created with the TSVMap team?(Required)

On a scale of 1 to 5, did you feel the TSVMap team took you input into consideration throughout the RFP process and in the final document?(Required)

On a scale of 1 to 5, how accurately did you feel your RFP reflected what you were looking for to improve your process?(Required)

Did you feel your RFP was completed in a timely manner?(Required)

If Somewhat or No, what did you feel caused your RFP to be completed in an untimely manner?(Required)

On a scale of 1 to 5, how satisfied are you with the results of your ERP selection process?(Required)

Did you feel TSVMap provided a comprehensive list of ERP providers with potential to help improve your business?(Required)

Yes

Somewhat

Did you feel TSVMap provided adequate guidance when helping you understand the pros and cons of each ERP?(Required)

Did you feel TSVMap provided adequate guidance when helping you understand and answer the questions you received from ERPs?(Required)

Did you feel TSVMap provided adequate guidance throughout the ERP proposal evaluation and selection process?(Required)

In what areas did you feel TSVMap did not provide adequate guidance to you throughout the ERP selection process? What suggestions do you have for this process?

Did you feel the TSVMap team communicated efficiently and effectively with your team?(Required)

How can we improve our communication with clients in the future (method, amount, frequency, etc of communication)?(Required)

What other feedback (if any) do you have for the TSVMap team?