If one thing is for sure, it’s that 2020 threw everyone for a loop, including those in the tech industry. When looking ahead to next year, this pandemic will continue to change how companies do business, demanding organizational plasticity and a people-first mentality for and information technology decisions or trends.
“Information Technology (IT) departments need to be ready to drive business innovation instead of traditional IT operations,” says Andy Kaufmann, CEO, and founder of SkyBeam.
With this in mind, Kaufmann goes on to say, “I predict the following IT trends for businesses in 2021:
- Autonomous systems—The Age of Intelligent Internal Systems will allow organizations to do more with fewer people and the technology will be able to focus on repetitive tasks.”
- Artificial Intelligence (AI) and Machine Learning—Once again, the technology will be able to focus on repetitive tasks, and may further drive automation of business processes.
- Dynamic Workforce—Humans want to work in more flexible, creative ways that enable them to use their natural talents. Companies should leverage the flexibility provided by automation of operational processes.”
- Connected Beings—Today’s digital workplace will become just another technology that enhances human interactions.
- The Rise of the Customer—Customers will demand a more personalized experience from companies as they shift their focus from products to outcomes.
- Skill Shortage—The lack of skilled workers could lead to technology solutions that will be able to address, or even solve, the increasing shortage of skilled workers.
- Lower-cost IT—Rising up-front capital costs for automation and artificial intelligence technologies will likely be offset by their ability to reduce operational expenses across the enterprise.
- Business Intelligence and Analytics—These will become critical for tracking KPIs, analyzing data, and making smart decisions.”
- Cloud Computing—This will continue to play a vital role in providing scalability, flexibility, agility and cost-effectiveness.
- Social Networking—The workforce is shifting more toward mobile, social-based technologies that allow them to work at their own pace.
- Customer Experience Management—It’s expected that the customer experience will move up the priority list causing organizations to shift their focus from products or services to outcomes.
- The rise of the collaborative worker—The shift in mindset is that collaboration and flexibility among staff will allow for greater productivity and creativity.
- Chasing Talent—With the rising demand for skilled workers, organizations will look to recruitment agencies to source top talent.”
- Cyber security—We are already seeing a substantial increase in cyberattacks, leading to greater investment in security technologies. We expect this trend to continue.”
- Cloud-first strategy—We will see more companies migrate corporate applications to the cloud due to its ability to enhance business agility and scalability, as well as lower total cost of ownership over time.
- The Internet of Things (IoT)—As the technology and skillsets for IoT mature, we can expect to see a substantial increase in investment and implementation of IoT technologies, particularly in consumer-based uses.
- Real-time customer service—The use of chatbots will reduce the time it takes to resolve issues and help organizations deliver relevant solutions to their customers.
- Scaling IT—We will see more companies adopting a managed services model as they look to achieve greater simplicity when it comes to managing large-scale enterprise environments.”
- Enterprise Content Management (ECM)—Cloud-based ECM solutions will be adopted by more companies and become a core component of their enterprise business processes.
- The rise of the digital enterprise—As companies continue to streamline their paper-heavy processes, they will look for new ways to better manage and secure their information.
- The Internet of Enterprise Things (IEOT)—While IoT will generate hype and awareness, the IEOT will harness that power with business outcomes in mind.”
- Edge computing—By moving cloud application closer to the end-user, companies can reduce latency and provide a more enhanced experience for end-users.”
- A convergence of technologies—Things such as AI, Internet of Things (IoT) and immersive/virtual reality are expected to deliver new business outcomes as they converge with existing technologies.”
All in all, it’s a very exciting time to be in the IT industry. There are so many amazing things coming down the pike and I can’t wait to see what happens next. I’ll be sure to keep you updated on any developments.
Interested in reading more about information technology? IT Structure – Why Your Business Needs It discusses why any business would benefit from IT structure.
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